Reference

Our Terms, Your Rights on onexpunt

Every account on onexpunt operates under a clear set of terms that govern how we handle your data, your account activity and your access to the platform —…

Jurisdiction-Dependent AccessAccount Data RightsPolicy TransparencyIndia-Aware TermsContact-First Resolution

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What Our Legal Terms Actually Cover

onexpunt Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to onexpunt and any games or markets within it is available where local law permits. If you are in a region where such activity is restricted, your eligibility to open or maintain an account is governed entirely by those local rules — we do not

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override applicable law. Our terms set out how account balances are calculated and held, how disputes are raised and escalated, and what happens when an account is flagged for irregular activity. Payment transactions processed via UPI, Paytm or PhonePe are subject to both our internal payment
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policy and the terms of the payment rail you choose. We retain transaction records as required by applicable regulations and make them available to you on request through your account dashboard.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us About Any Policy Matter

If you have a question about your rights, a request to access or delete your data, or a dispute you have not been able to resolve through your account dashboard, our support…

Email Support Send your formal policy request, data-access query or account dispute to our legal support address. Written submissions receive a documented response within one business day, with a resolution path outlined clearly.

Live Chat Our chat agents handle policy clarifications and account-level questions in real time. For formal data requests, the agent will log your case and route it to the legal team with a reference number.

Account Dashboard Log in and navigate to the Help section to raise a policy ticket directly tied to your account record. This path gives the fastest audit trail and is the right starting point for UPI or Paytm transaction disputes.

HOW WE HANDLE THIS

Data, Security and Account Retention at onexpunt

We apply a consistent set of account-security and data-retention practices across every account on the platform.

Data Handling

We collect only the data necessary to operate your account: identity verification details, transaction history and session logs. We do not sell this data to third parties. Retention periods follow applicable Indian data-protection norms.

Cookie Policy

Cookies on onexpunt fall into three categories: strictly necessary, analytics and preference. You can manage analytics and preference cookies from your browser settings at any time without affecting your ability to log in or transact.

Account Security

Two-factor authentication is available on every account. We also apply automatic session timeouts on inactive sessions and alert you via registered email or mobile number whenever a new device logs in.

Data Retention

Transaction records, identity documents and communication logs are retained for the period mandated by applicable law. After that period, data is deleted or anonymised unless a live dispute requires it to be held longer.

Who to Contact

For data-related requests — access, correction or deletion — write to our designated data contact listed in the Privacy section of your account dashboard. Include your registered email and the nature of the request.

Requesting Changes

To update personal details, close your account or request a data export, log in and go to Account Settings. For changes that require identity re-verification, our team will walk you through the steps within two business days.

Legal Policy Questions We Hear Most

These are the policy and rights questions our support team fields regularly. If your question is not covered here, raise a ticket through the dashboard or contact live chat and we will get you a documented answer.

Access depends entirely on the laws applicable in your specific region within India. We do not override local law. Check the eligibility section in our Terms before opening an account to confirm your region qualifies.

Log in, go to Account Settings and select Data Request. Fill in the form and specify what data you need. Our legal team processes requests within seven business days and delivers the export to your registered email address.

Yes. Submit a deletion request through Account Settings or email our data contact. We will delete or anonymise your data once the legally mandated retention period has passed and no live disputes are outstanding on your account.

Raise the dispute through your Account Dashboard for the fastest resolution. Our team reviews UPI and Paytm transaction logs directly and aims to issue a finding within three business days, with full documentation sent to your email.

We use strictly necessary, analytics and preference cookies. You can disable the non-essential ones from your browser settings. Opting out of analytics cookies will not affect your login, balance display or PhonePe payment flow.

You will receive an email explaining the reason for any restriction. You may request a formal review by writing to our legal support address. We aim to complete account-restriction reviews within five business days of receiving your written request.

We retain transaction records — including UPI, Paytm and PhonePe history — for the period required by applicable law. You can view and download your own transaction history from the Account Dashboard at any time during this period.

Our Terms, Your Rights on onexpunt

Reach Us About Any Policy Matter

Data, Security and Account Retention at onexpunt

Data Handling

Cookie Policy

Account Security

Data Retention

Who to Contact

Requesting Changes

Legal Policy Questions We Hear Most

01 Is onexpunt available to me under Indian law?

02 How do I request a copy of the data onexpunt holds on me?

03 Can I ask onexpunt to delete my personal data?

04 What happens if I dispute a UPI or Paytm transaction?

05 How does onexpunt handle cookies, and can I opt out?

06 What are my rights if my account is suspended or restricted?

07 How long does onexpunt keep transaction records?

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